Placing an Order
Shop 24 hours a day, 7 days a week at https://decoupagearts.com. You’ll receive notification immediately after the order is confirmed and when it ships. For changes after an order has been placed, please email us or come on our live chat !
We accept Visa®, MasterCard®, American Express® and Discover® credit cards. Only one credit card will be accepted as we are unable to process an order on two separate credit cards. While we are unable to accept Flowers-Bouquets Gift Cards online, it is in the works; sign up for emails and we’ll notify you when it debuts.
Your credit card is processed in two steps. At checkout, we authorize the credit card for the full amount, including taxes. We only charge your credit card when the order ships (Standard Shipping) or after its been delivered (In-Home Delivery).
All merchandise purchases are subject to sales tax in accordance with the current state and local tax rates for the shipping/delivery destination. Estimated Sales Tax is calculated at the time of purchase and is generally based on the total selling price of each item, which, depending on local and state laws, may include discounts and shipping and processing charges. To the extent any of the factors affecting the calculation of sales tax change between the time you place an order and the time your credit card is charged, the amount appearing on your order as Estimated Tax may differ from the sales taxes ultimately charged.
Change or Cancellation
As soon as your order is placed, our fulfillment process goes into motion. To change or cancel an order, please follow the steps listed below. The sooner we receive a request, the faster we can revise your order.
For Express Shipping, please call email us on same day when order was placed. You will receive an email confirming the canceled order or items, of a canceled order.
decoupagearts.com takes great pride in the products we sell and it is important to us that you are happy with your purchase. If you are not satisfied and want to make a return, please follow these guidelines so we can better assist you.
In order to receive the full amount of the refund described in this Return Policy, all item(s) must be: (1) in non-damaged by customer fault condition and (2) returned with all accessories and parts and securely packed in all original packaging (unless the packing was removed as a part of the.Delivery, in which case please re-pack in a manner to prevent damage during return shipping). Clearance Items are final sale items and cannot be returned unless they are delivered damaged.
The returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the returned item(s); taxes are refunded in accordance with applicable state law. With the exception of refunds for damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply. Refunds are made based on the payment method used at the time of purchase. Please allow 7–10 days following receipt of the returned item(s) for any credit or refund to display on your credit card statement.